Terms & Conditions
Welcome to Bradshaw’s Natural Selection. Please read these Terms and Conditions (“Terms”) carefully. By placing an order by telephone or through our website, www.bradshawsdogs.com you agree to be bound by the Terms set out below, which may be modified or changed from time to time by notice to you. You should print or save a copy of these terms for your records. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you choose not to accept these conditions then you may not purchase goods from our website.
1. Introduction
1.1. Who we are
The website www.bradshawsdogs.com (the “Website”) is owned and operated by Bradshaw’s Natural Selection. Our registered address is Bradshaw’s Natural Selection, 28c Zone 3, Ring Road, Burntwood Business Park, Burntwood, Staffordshire WS7 3JG. Our telephone number is 01543 547947.
1.2. How to contact us
You can contact us by either telephone, or by writing to us at woof@bradshawsdogs.com or at the address above.
1.3. How we may contact you
If we should need contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2. Placing an Order
2.1. How to make an order
You must be 18 years or over and legally able to enter a binding contract and hold a valid credit/debit card to buy products from our website. Our acceptance of your order will take place when we email you with confirmation of your order with your order reference number, at which point a contract will come into existence between you and us. You will be guided through the simple sales process on our website in order to complete your order.
We accept payments via all major debit and credit cards and PayPal transactions.
2.2. If we cannot accept your order
If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
The website is solely for the promotion and sale of our products in the UK.
3. Our Products
Product packaging may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only.
4. Your Rights to Make Changes
If you wish to make a change to the product you have ordered before delivery please contact us as soon as possible on 01543 547947 or email us on: woof@bradshawsdogs.com. We will let you know if the change is possible. If your order has already been processed or dispatched, changes to your order may not be possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
5. Delivery
5.1. Delivery charges
We offer shipping to the UK only. Delivery charges will be as displayed on our website, on the “Delivery and Returns” page. Please note that delivery charges to the Scottish Highlands and Islands will be higher than our standard charges.
5.2. Delivery dates
All orders submitted before 12pm (Mon-Fri) will be dispatched the next day subject to stock. Please note any orders placed after 12pm on a Friday will not be dispatched until the following Monday. We will notify you when your goods have been dispatched via email and SMS (if requested through checkout process). Delivery updates will be provided by the third party courier.
Delivery dates are indicative and we will not be responsible for any delays that are caused by an event outside of our control. If this does happen, we will let you know as soon as possible and we will take steps to minimise the effect of the delay. If there is a risk of a substantial delay, you may contact us to end the contract and receive a refund for any products (and related postage costs) that you have not received.
5.3. If you are not at home when the product is delivered
It is your responsibility to provide us with a delivery address where someone will be present to sign for the delivery. If no one is available to sign for the delivery, we will leave you a note informing you of how to re-arrange delivery.
5.4. If you do not re-arrange delivery
If after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions and may charge you for storage charges and further delivery charges. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract.
5.5. When you become responsible for the goods
Any products will be your responsibility from the time we deliver the product(s) to the address you gave us.
5.6. When you own the goods
You will own the product once we have received payment in full.
6. Pricing and Availability
6.1. Pricing of goods
Prices are in pounds sterling and may also change from time to time. This will not affect orders where an order confirmation has already been confirmed. All prices on the website are inclusive of VAT and will be charged at the current standard rate.
6.2. Incorrect pricing
We take reasonable care to ensure all that prices stated are correct. Despite this, it is always possible that some products may be incorrectly priced. We will normally check prices before accepting your order so that, where the correct price is less than our stated price at the order date, we will charge the lower amount. If the correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
6.3. Availability of goods
Should an item which has been ordered and paid for found not be in stock you the customer will be contacted and offered an alternative product, advised on a revised delivery date or offered a full refund.
7. Charges and Payment
Payment for any order must be made when the order is placed. Payment for online orders will be taken when the checkout process is completed. We accept payments via all major debit and credit cards. In some cases, a ‘pre-authorisation’ of your credit card may be needed. Once your payment has been made and was successful you order confirmation will be sent across to you.
8. Your Rights to Return the Goods
If you have received damaged items please email woof@bradshawsdogs.com within three days of receipt. Unfortunately, due to the products we sell we are unable to provide free returns. We do offer one free sample pack per household if you would like to try Bradshaw’s Natural Selections. If you require further samples we do offer these for sale in our online shop.
9. If there is something wrong with the product
If you have any questions or complaints about the product, please contact us. For complaints please contact us within three working days. You can call our customer service team or you can write to us at Bradshaw’s Natural Selection, 28c Zone 3, Ring Road, Burntwood Business Park, Burntwood, Staffordshire WS7 3JG. Our telephone number is 01543 547947, or contact us at woof@bradshawsdogs.com. If any of our goods are received faulty please notify us of this immediately before use. Please also have your proof of our responsibility for loss or damage suffered by you.
10. What we will not be liable for
If you have any questions or complaints about the product, please contact us. You can call our customer service team or you can write to us at Bradshaw’s Natural Selection, 28c Zone 3, Ring Road, Burntwood Business Park, Burntwood, Staffordshire WS7 3JG. Our telephone number is 01543 547947, or contact us at woof@bradshawsdogs.com. If any of our goods are received faulty please notify us of this immediately before use. Please also have your proof of our responsibility for loss or damage suffered by you.
10.1.
We will not be held liable for any loss or damage that arising out of or in connection with your order that is not foreseeable. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
10.2. What we cannot exclude
At law we will always be liable for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation.
11. Law and Jurisdiction
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
12. Copyright and Trademark Notice
All material on this website including Terms and Conditions, Design, Text, Images and Logo’s are owned by Bradshaw’s Natural Selection either through copyright or trademark unless otherwise indicated. All rights are reserved by Bradshaw’s Natural Selection. Content may not be copied, reproduced, transmitted, distributed, downloaded or transferred in any form or by any means without Bradshaw’s prior written consent. Copyright infringement is a violation of law and subject to penalties.